How do you collect personal information?
In our service as a Data Processor, we collect Personal Information from Data Controllers in 4 ways:
- API (https://api.chargehound.com): We receive data through a RESTful API that is encrypted using HTTPS and requires secret key authentication.
- Dashboard (https://www.chargehound.com): Customers with a Chargehound account may input data manually into our system.
- Using officially sanctioned payment processor integrations: Customers who elect to connect their payment processors to us using their payment processor’s official integrations allow us to collect relevant data directly from the payment processor if it exists. We take caution to only save data that it needs to generate representment documentation.
- Integrations with Customer Relationship Management (CRM) software: Customers who elect to connect their CRMs allow us to collect relevant data directly from the CRM if it exists. We take caution to request the least privileges required to perform this task, and only save data needed to generate representment documentation.
We accept Personal Information from our customers using all of these services for the purpose of managing, generating, and aggregating statistics for the controller, and perform our duties as expected by the Data Controller. We then submit the generated documentation to the Data Controller’s payment processor through the official payment processor integration or to the controller directly.