What is the difference between friendly fraud, chargeback fraud and criminal fraud?
Friendly fraud is a refund request made without malicious intent, like if the customer forgets they made a purchase, or another family member uses their credit card. Chargeback fraud is a refund request made with malicious intent, where the customer is trying to defraud the merchant. True (criminal) fraud is a refund request for a charge made fraudulently on a stolen credit card or hacked account. Chargehound effectively fights both chargeback and friendly fraud.